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The new formula for Datacenter and Call Center

2010-05-26 11:52:31

The integration of products and services ensure proper operation of technology infrastructure, 365 days a year. Engineering, design, management, products and customer service are key.

Bogotá, Colombia (April 2010) - Choosing the right path is always a decision based on solid arguments and verifiable experience. In this regard the implementation of technology infrastructure as a data center or a call center requires the balanced combination of five steps of integration engineering, design, product management and customer service.

These five areas make up the new formula that the Colombian company UPSISTEMAS SA ICT market presents the concept of continuous campaign +365 evolving business every day of the year.

'We want this concept is ultimately the main goal for customers stems from our experience with them. Our 20 years in business, technical training, management, marketing and relationship gives us the guarantee to offer this promise, 'said Ernesto Martinez, executive vice president UPSISTEMAS SA

The continuity of a business process must be guaranteed every day of the year, a result that has experienced a number of active clients of our company, 'says Martínez-including DIVE, TELEFONICA, CITI, COMCEL, Defense Ministry, ECOPETROL, including state enterprises, financial, telecommunications and services.

Good rating

With sales growth of 28% at the end of 2009, compared to the year 2008, the company is positive leveraged its customer service processes that, according to strategists in Marketing polling firm, calls the customer satisfaction of 4.39 on 5. 'This is a satisfactory result that shows that began to be recognized as integrators of technology infrastructure and that we greatly appreciated the opportunity, 'reflects Martinez.

This growth, 'says the executive, demonstrates that the formula to integrate balance these five aspects results in a company able to respond from the civil works, electrical and cooling requirements to the safety of it.